CONTACT & POLICIES · 联系与政策

Clear contact details. Clear terms before you pay.

Get help with services, pricing, payment, report delivery, cancellations, refunds or personal-data requests.

Monad Mind’s essential service policies are collected on this page so you can review them before placing an order.

Effective 13 September 2026

How to reach Monad Mind

Have a question about our services, payment, appointment, report, privacy or refund? Contact us through WhatsApp for a quick response, or email us for a detailed enquiry.

Chat on WhatsApp+60 13-934 1951 Email usmanagement@monadmind1319.com

You can contact us about

Choosing a service or understanding the price
An existing order, consultation or portal access
Cancellation, refund or payment concerns
Privacy, correction or personal-data requests
Education, speaking or collaboration enquiries

Protect your private information

Do not submit an NRIC image, PIN, password or one-time password (OTP) through this enquiry form. After payment, we will provide a separate identity details form for the information required to prepare your service.

View services and standard pricing →

TERMS & CONDITIONS

The agreement for every confirmed service.

By placing an order, making payment or using a service, you agree to these Terms together with the Privacy, Refund, Service Delivery and Online Consultation policies on this page.

Service scope and order confirmation

Payment confirms the exact service stated in your order. Your purchase includes the applicable Analysis Report, Remedy Report, or both, depending on the service purchased. The report or reports will be prepared using the accurate and complete information you provide and will be available for the confirmed portal-access period. An enquiry or quotation is not an accepted order. By paying, you accept the service description shown before payment. A later appointment or delivery notice may provide scheduling or operational details but will not materially reduce or alter the paid scope without your written agreement. If we cannot honour the paid scope, the Refund Policy applies.

Work outside the confirmed scope, additional consultations or a revised analysis may require a separate quotation.

Information supplied by clients

You are responsible for providing complete, accurate and current information. Incorrect or incomplete names, dates or numbers may affect the analysis. If information changes, notify us before work begins. Reworking an analysis after work begins may incur an additional fee disclosed in advance.

Other people and minors

You confirm that you are authorised to provide another person’s information. Every adult whose information is analysed or discussed must give express permission, and we may request written evidence or pause the service until consent is confirmed. For a child or person under 18, the order must be placed or authorised by a parent or legal guardian.

Pricing, payment and promotions

Prices are in Malaysian Ringgit (RM) unless stated otherwise. The final payable amount and any additional charge will be disclosed before payment. Payments may be processed by Curlec/Razorpay or another provider identified at checkout.

A promotion applies only during its stated period and subject to its stated conditions. A written 24-hour price hold protects the quoted price only; it does not reserve an appointment, delivery slot or processing position. Successful payment secures the order described in the pre-payment summary; any included meeting time is confirmed separately. Refunds are calculated from the amount actually paid after discounts.

Portal access and permitted use

Reports and recommendations are for the client’s personal use. Private links or credentials must not be shared publicly. Portal content may not be resold, published, commercially reproduced or presented as another person’s work without written permission. Downloadable copies are not provided, even upon request.

Care, changes and applicable law

We will provide the confirmed service with reasonable care and based on the information supplied. Contact us promptly if you believe there is a material error. These terms are governed by Malaysian law, and nothing here excludes consumer rights or remedies that cannot lawfully be excluded.

We may update these policies prospectively when our services or obligations change. A later update will not unfairly rewrite an already confirmed order.

How personal information is handled.

This notice applies when you contact Monad Mind, purchase a service or use a private customer portal.

Information we may collect

Name, email address, phone number and other contact details
Names, dates and number sources needed for an assessment, including NRIC or identity numbers where required
Phone, vehicle registration, house or unit numbers
Information about a spouse, partner, child or family member where relevant
Enquiry messages, service preferences, appointment confirmations, attendance records and consultation notes
Order, invoice, amount, payment status, transaction-reference and payment-receipt information
Portal, browser, device, security and website-operational information

Why we use it

Respond to enquiries and confirm service scope, eligibility and price
Prepare and deliver requested reports and recommendations
Arrange consultations and manage private portal access
Reconcile payments and provide support, corrections or refunds
Protect clients, the website and the portal from misuse or fraud
Maintain business, tax, accounting and regulatory records
Send marketing only where permission has been given

Required information

We ask only for information reasonably needed for the selected service. If required information is withheld, we may be unable to accept or complete the order. An NRIC or identity number is requested only where it forms part of the confirmed assessment; it is not a payment credential.

Service providers and disclosure

We may disclose only the information reasonably needed to payment providers such as Curlec/Razorpay, WhatsApp/Meta when you choose that channel, online-meeting, website, portal or other technology providers, professional advisers, or authorities where disclosure is legally required. We do not sell personal information.

A provider may process information outside Malaysia. Where this occurs, we take reasonable steps to use providers with appropriate privacy and security safeguards.

Payment security

Complete card details, online-banking passwords and OTPs should be entered only in the payment provider’s secure flow. Monad Mind may receive the payment amount, payment status, reference number and receipt. You do not need to send complete payment credentials to us by email or WhatsApp.

Security and retention

We take appropriate administrative, technical and organisational measures to protect your personal information. Please keep your private portal link and login details confidential. If you notice or suspect any unauthorised access, please contact us promptly so we can assist.

We retain information only for as long as reasonably necessary to provide the service, support the client, resolve disputes and meet legal, tax, accounting or security obligations. Information no longer required is deleted or anonymised where reasonably practicable.

Your choices and rights

Subject to Malaysian law, you may request access to or correction of your personal information, withdraw consent where processing relies on consent, stop promotional communications, request deletion where retention is not required, or raise a privacy complaint. Withdrawing information required for an active service may prevent us from completing it.

For a privacy request, email management@monadmind1319.com.

REFUND & CANCELLATION POLICY

Payments are final for personalised services.

Because each paid order reserves consultant capacity and starts order administration and preparation, customer-initiated cancellations are non-refundable from the time payment is successfully completed. The limited exceptions below still apply.

Change of mind or customer cancellation

Payment is final and non-refundable if you cancel voluntarily, change your mind or request cancellation immediately after payment, provided Monad Mind supplies the confirmed service as agreed. The same applies to subjective dissatisfaction with an interpretive result and failure to attend an included online meeting. The rescheduling option in the Online Consultation Policy remains available, but it is not a right to a cash refund.

Incorrect, incomplete or late information

Incorrect, incomplete or late information supplied by the customer does not create a refund right. It may delay the service, affect the analysis or require a separately quoted re-analysis.

Duplicate payment or inability to deliver

A verified duplicate payment will be refunded in full. If Monad Mind cannot provide the confirmed order at all, the order will be cancelled and refunded in full. If only a distinct, severable component cannot be supplied, we will first offer an appropriate replacement or re-performance. If that is not reasonably possible, we will refund the amount reasonably attributable to the affected component; a full refund applies where that component is essential and the order can no longer reasonably fulfil its confirmed purpose.

Material errors or a service outside scope

If our delivered work contains a material error or materially differs from the confirmed scope, we will first offer an appropriate correction or re-performance. If the issue cannot reasonably be corrected, an appropriate partial or full refund will be provided.

How to request a refund

Email your name, order or payment reference, service purchased, reason for the request and relevant supporting information. Never send complete card or online-banking credentials. Approved refunds are returned to the original payment method wherever possible; the provider or bank controls when the funds appear.

Any refund for a promotional order is based on the amount actually paid, not the standard price.

Consumer rights

This policy does not limit rights or remedies available under Malaysian consumer law.

Send cancellation or refund requests to management@monadmind1319.com.

SERVICE DELIVERY POLICY

Digital delivery, with the timing agreed upfront.

Monad Mind provides personalised digital services. There is no physical shipping or shipping charge unless a separate physical item is expressly agreed in writing.

When an order is confirmed

An enquiry, quotation or 24-hour promotional price hold is not a confirmed appointment or order. After you receive the pre-payment order summary, successful payment confirms the order. Preparation and the estimated delivery period may depend on receiving all required information. Any included meeting date is scheduled and confirmed separately in writing.

What is confirmed before payment

The selected service and included reports
The total price and any applicable promotion
The information the client must provide
The estimated completion date
The private portal-access period
Any included consultation or walkthrough and the applicable meeting rules

How delivery works

Completed reports and recommendations are delivered through a private, read-only online portal. Access instructions are sent to the contact method confirmed with the client. Downloadable copies are not provided, even upon request.

Changes or delays

Incomplete, inaccurate or late information may change the estimated completion date. We will communicate a material revision. If a technical problem or event reasonably outside our control delays delivery, we will provide a revised arrangement. If we ultimately cannot deliver the confirmed service, the Refund Policy applies.

Portal access period

Your report is available through the private, read-only portal for the access period confirmed before payment. If you need help accessing the portal, contact us during that period and we will assist you.

For delivery or portal help, email management@monadmind1319.com.

ONLINE CONSULTATION POLICY

Clear arrangements for every online meeting.

These rules apply whenever a confirmed service includes an online consultation, explanation or walkthrough.

Appointment confirmation

We will confirm the meeting date, start time, expected duration, online platform and joining instructions in writing. Times are in Malaysia Time (MYT, UTC+8) unless the confirmation states otherwise. Keep the meeting link private and join from a quiet place with a suitable device and stable internet connection.

Scope and participants

The order confirmation will state the purpose of the meeting, expected participants, language, included report or portal material and any included follow-up. Every adult whose personal information or assessment will be discussed must consent to that discussion. For a participant under 18, a parent or legal guardian must authorise the consultation and a responsible adult must attend throughout.

One reschedule

You may reschedule once without charge by giving written notice at least 24 hours before the confirmed start time. The replacement time is subject to availability. An additional rescheduling request, or one made with less than 24 hours’ notice, may be declined or offered for a fee quoted to and accepted by you before the replacement is booked.

Late arrival and non-attendance

Monad Mind will wait for up to 30 minutes after the confirmed start time. If you join within those 30 minutes, Monad Mind will still provide the full confirmed session from the time you join.

If you have not joined after 30 minutes, contact us in writing within 24 hours after the scheduled start time to request a replacement meeting. Because the 24-hour advance-notice requirement was not met, a post-no-show replacement is not complimentary; it is subject to availability and may be booked only after you accept a quoted fee. It does not create a refund right. If no replacement arrangement is initiated within that 24-hour period, the meeting component is treated as completed and final; the order remains non-refundable.

Technical problems

If a customer-side device, connection or access problem prevents attendance, the late-arrival and rescheduling rules above apply. If a customer-side problem interrupts a meeting after it begins, the booked session clock continues and lost time is not automatically replaced or refunded. Any replacement is subject to the free-reschedule notice rule or, where that rule was not met, a fee quoted and accepted before booking. Please test your device, internet connection and meeting link in advance.

If a material problem caused by Monad Mind or the selected meeting platform prevents the confirmed session, we will offer reasonable replacement times at no additional charge and without using your one-reschedule allowance. If no mutually agreed replacement can be arranged within 30 days after the original meeting date, the Refund Policy applies to the affected service component.

Privacy and no recording

Neither Monad Mind nor any participant may make an audio, video or screen recording, live-stream the meeting, enable automated transcription, or invite an AI meeting or note-taking bot. Personal written notes are allowed. Consultant notes and information handled through the meeting are subject to the Privacy Policy.

Respectful participation and changes by Monad Mind

Participants must behave lawfully and respectfully. Monad Mind may end a meeting affected by abusive, threatening, unlawful or seriously disruptive conduct; the meeting component may then be treated as completed and non-refundable, subject to rights that cannot lawfully be excluded.

If Monad Mind needs to change the confirmed time, we will offer reasonable replacement times without using your reschedule allowance. If no mutually agreed replacement can be arranged within 30 days after the original meeting date, the Refund Policy applies to the affected service component.

For appointment changes or meeting help, email management@monadmind1319.com.

IMPORTANT DISCLAIMER

Interpretation, not a guaranteed prediction.

Monad Mind Consultancy’s numerology interpretations and remedy recommendations are subjective, interpretive services intended for education, personal reflection and informational guidance. They are not guaranteed predictions or statements of fact. Experiences and outcomes vary, and no financial, career, relationship, health or personal result is promised.

The word “remedy” means a numerology-based recommendation. It is not medical treatment and does not diagnose, prevent, treat or cure a health condition.

Our services do not replace advice from a qualified medical, mental-health, legal, financial, tax or other licensed professional. Clients remain responsible for their choices and should obtain suitable professional advice when needed.

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